The trip was amazing!! Absolutely fabulous. Nothing but good times with GREAT people. I learned many Spanish words, met many new friends, and had the time of my life. Dane and I went parasailing, on a dinner cruise, on a snorkel cruise, shopping, plenty of down time reading on the beach with Pacifico (not Corona - according to Jesus "Corona eez joonk") with lime and salt. I even got a CD from the flea market bar with totally awesome Mexican rock music. Kick ass time.
However...returning was quite the opposite. It is yet to be determined if the promotions agency that sponsored our vacation win was acting blindly or maliciously. Here are the facts:
1. Dane and I were told on Monday that our trip was canceled and not to be rescheduled. We lost the 3 days, 2 nights trip. It's not "Millenium's" fault, blame the vendors. We would get the $1170 we paid in deposit and extra nights refunded in 3-5 business days.
2. Delta told us that the airfare was in our name and we could do what we wanted with it: get a refund, reschedule, or change destinations for a fee.
3. Since everything was already lined up and it would only cost an additional $215, we chose to change our destination to Cabos San Lucas and would leave on 10-25-05.
4. Sometime between our touch down in CSL and our departure, Millenium (M) called Delta for a refund.
5. Delta refunded the airfare.
Here are the fuzzy details:
1. M might have represented themselves as the passengers NOT the agency (very illegal).
2. M might have been refunded the entire cost including our change fee.
3. No one knows how Delta could have refunded a fare that has already been half taken.
4. Delta shouldn't be able to refund a fare requested by an agency when the passengers are in a foreign country.
This was the outcome:
After arriving at the prescribed 2 plus hours ahead of flight time, Dane and I were told that our boarding passes could not be printed because they were refunded. Confused, we asked who requested said refund. Delta said the "passengers". We said "no". Then it seemed like M got the refund. Minutes tick by as we try to sort this out on phone because Mexico can't do anything in the airport except print tickets. They can't even reschedule or request a new flight. 10 minutes till the plane is supposed to leave we get told by the manager that the only way we are leaving Mexico is if we buy 2 one way tickets, EVEN though we had printed documentation that we already paid for the tickets. So we say fine, they say $1180 please. We pass out. With no other options available and a couple of maxed out credit cards, Dane pushes his debit card to the manager and we get on the plane 5 minutes after scheduled take off only to realize that our receipt indicates our travel takes place on November 1st, not October 31st. We look at each other and our "official" Mexican boarding passes (sharpie on a piece of paper - it was all they had to spare in our seconds to board the plane) and burst out laughing and crying. We can get to the States, but now we can't leave SLC till Tuesday. We get to SLC, lament our troubles to the Delta rep and are rewarded with 4 drink coupons, $50 off our next Delta flight, and two Halloween cookies as well as a ticket for the 8:44 flight, the 6:40 flight being canceled due to incliment weather in Houston. To make a boring story long, we are in the middle of a battle with M and Delta to get our money back and possibly press charges against M for impersonating our identities.
Other than that, the trip was fab!
2 comments:
You two do have some interesting travel adventures, I swear. Perhaps it's time to learn to fly your own planes and invest in time-share:)
I say go after M, those corporate bastards need a taste of their own money since a lot of those little airlines are trying to undercut the big ones going out of business, but not always very ethically.
Pictures?
Ah yes. Pictures. We have maybe a few pictures worth posting. We didn't bring any disposables and our digital camera eez joonk so we hardly snapped any shots.
I will have Dane download them and post them to my yahoo. We will also post pics of our house to give people a virtual tour.
I had to laugh in all this looking back at all my travel experiences and how many times I've cried and felt helpless in an airport over the last 3 years. Then it dawned on me. The only time that I haven't been upset or missed my travel plans was when I was flying standby - the LEAST probability that you will get to said destination has been my BEST flight experience! Comical!
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